Last Updated: 20 May 2025
To the extent permitted by applicable law, all purchases of SlimTeam subscriptions and digital products are final and non-refundable, except when expressly stated in this Policy or when local consumer laws require refunds.
1. VOLUNTARY MONEY-BACK GUARANTEE (Website Purchases Only)
If you purchased SlimTeam directly on our website and you were shown a “Money-Back Guarantee” during checkout, you may be eligible for a voluntary refund — only if all the conditions below are met:
✔ 1. You must contact us within 30 days
Send an email to support@slimteam.pro within 30 days of your first purchase and before your subscription period ends.
✔ 2. You must have followed the plan for 14 consecutive days
You need to demonstrate that you tried the program as instructed.
Your refund request must include:
screenshots or screen recordings of your workout history,
proof of your daily adherence for 14 days,
visible progress tracking logs inside the app.
✔ 3. Your request must be approved
Our team will review your submission and notify you by email whether the refund has been granted.
⚠ IMPORTANT — WHEN THE MONEY-BACK GUARANTEE DOES NOT APPLY
The voluntary Money-Back Guarantee cannot be used in the following situations:
Personal preference reasons:
(for example: “I didn’t like it”, “it wasn’t what I expected”, “I changed my mind”)Financial misunderstandings:
(e.g., “I didn’t know it was a paid service”, “I didn’t know it would renew”, “I didn’t realize the trial would convert into a subscription”, “I do not authorize automatic charges”)Cases where the user did not follow the 14-day minimum usage requirement.
Only requests meeting all the criteria above will qualify for a voluntary refund.
2. GENERAL REFUND RULES
If you do not meet the voluntary guarantee requirements, all paid fees are non-refundable, unless your local law grants additional consumer protection rights.
3. COUNTRY-SPECIFIC CONSUMER RIGHTS
🇺🇸 United States — Residents of Certain States
If you live in California, you may cancel your purchase until midnight of the third business day after the transaction and receive a full refund.
Other state-specific rights may apply as outlined in our Terms & Conditions.
🇪🇺 European Union & UK Residents
If you are an EU/EEA/UK consumer, you have a 14-day right of withdrawal, unless you have:
received immediate access to digital content, and
expressly agreed to waive your withdrawal right.
Withdrawal periods:
14 days from the date of purchase
If you had a free trial: 14 days from the trial start date
To withdraw, email support@slimteam.pro stating your decision.
Using the model withdrawal form is optional.
If you withdraw within the period:
we will refund all payments within 14 days
using the same payment method used originally
without additional fees
If you consented to immediate service delivery and acknowledged the loss of your withdrawal right, refunds may be proportional or unavailable (depending on the type of digital service).
🇧🇷 Brazil Residents (Direito de Arrependimento)
Under the Brazilian Consumer Protection Code (CDC), you may cancel your purchase within 7 calendar days from the date of purchase.
If you exercise this right:
we will refund the full amount paid,
using the same payment method,
without undue delay.
Send your request to support@slimteam.pro.
4. HOW TO REQUEST A REFUND
If purchased via Apple App Store
Apple manages all refunds for App Store purchases.
Follow the instructions at: https://support.apple.com/
We cannot process or override Apple’s refund decisions.
If purchased via Google Play Store or SlimTeam Website
Email our support team at:
Include:
the email address used during purchase
the order number (if available)
the reason for your request
any required documentation (for voluntary refunds)
5. WHEN REFUNDS CANNOT BE PROVIDED
We cannot provide a refund when:
you request a refund outside of the legal or voluntary refund windows
you did not purchase directly from our website
you simply deleted the app
you forgot to cancel a trial or subscription
you experienced temporary technical issues that were later resolved
you used the service after initiating a withdrawal (EU/UK regulations)
6. CONTACT INFORMATION
For all refund questions:
TOP ONLINE FINDS LLC
📧 support@slimteam.pro
📍 7047 SW 47 Street Suite 0005, Miami, FL 33155, USA